The most valuable information in your business is already there.

Claude Hayn, co-founder and CEO of MindMaking, brings more than 30 years of experience building and scaling communications technology companies.

He began his career producing over 2,300 live and recorded events featuring artists including John Lennon, The Grateful Dead, and The Rolling Stones. Turning to technology, he launched one of America’s earliest Internet Service Providers, became an early pioneer in VoIP and unified communications, founded multiple IP communications companies with successful exits, and led the largest IVR deployment in U.S. history with 4,500 installations.

Throughout his career he has operated at the intersection of voice infrastructure, IP communications, and business intelligence: securing international funding, building global sales channels, and bringing products from concept to scale. At MindMaking he applies deep commercial expertise, industry relationships, and decades of pattern recognition across multiple technology cycles.

Audrey co-founded MindMaking after a career built around one recurring challenge: turning fragmented information into decisions that move teams forward.

She spent eight years as a collegiate strength and conditioning coach, building systems around people and closing the gap between available data and results. As part of the first staff to bring Smith College’s crew program to nationals in 15 years, she has a track record of building toward outcomes that have not been done before. That same discipline carried into operations consulting, where she deepened her understanding of how businesses manage information, client relationships, and organizational knowledge.

At MindMaking she leads operations and client strategy, and serves as the primary bridge between the technology and the businesses it is built to serve.

Thomas serves on the board of MindMaking as one of the co-inventors of the conversational data standard the platform is built on.

Over a nearly three-decade career in telecommunications, his teams designed first-ever products in DSL, VoIP, internet communications, and messaging automation. He has held senior engineering and CTO roles across multiple venture-backed communications companies.

Working alongside a small group of collaborators, he co-authored the IETF vCon working group draft, establishing the data standard that makes structured, portable, privacy-conscious conversation data possible. His presence on our board means the people who defined the standard are directly connected to how we apply it.